Features of Dynamics 365 Customer Service for Businesses

Microsoft, one of the major tech giants in the world today, has established itself as a vendor who understands today’s retailers better than anyone else. With Microsoft Dynamics CRM for Retail Industry, Microsoft has been guiding eCommerce retailers into creating exceptional experiences for e-shoppers. Being official Microsoft Silver Partners, Dynatech Systems has helped organizations benefit from this perfect omnichannel business solution, building them a modern, friction-free, digital storefront.

This Microsoft Dynamics CRM allows organizations to empower their employees across all channels and focus on connecting better with their customers.

Some of the benefits that a business can reap from using Microsoft Dynamics CRM for Retail Industry are:

• Better customer reach
• Increase in staff productivity
• Rapid expansion
• Enhanced brand value
• Improved ROI
• Increased customer satisfaction
• Increased average purchase size
• Better trend anticipation and a more effective capitalization of new opportunities
• Provision to check the availability of requested items in other stores
• Alternative product suggestion in case the requested items are not available
• Increases sales of promotional items to further increase the shopper traffic
• Deeper, more durable, and profitable customer relationships fostered over time

The digital market is full of e-stores, with a lot of them selling the same bunch of products and services. So, what makes one ecommerce platform better than the other? To a very high degree, it is customer satisfaction that sets a business apart from the crowd. Through Microsoft Dynamics CRM, these are the key areas that a business can expect to get more focus on:

• Empowering everyone involved with the business to be, in some way, a part of customer service
• Making use of a single source of customer data to truly gain a peek at the 360° view of operations

Transforming customer service from being a cost centre to being a strategic asset

In conclusion, if you’re a business that wants to:

• Increase their standards for customer satisfaction,
• Strengthen their customer loyalty,
• Identify new sales opportunities,
• Handle more calls without having to recruit more staff, and
• Increase their visibility of customer service performance indicators

Then, wait no more! Microsoft Dynamics CRM Customer Service is definitely what your business needs!