As per Microsoft's Earnings Release FY25 Q1 report, the company has generated over $56.5 billion in total revenue, which is a 13% increase from the previous year. Additionally, Office Commercial products and cloud services saw a 13% revenue increase, driven by growth in Microsoft 365 subscriptions and increased demand for cloud-based offerings.
These figures speak volumes about Microsoft's business products' exponentially rising demand, considering that Microsoft has announced wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings.
These updates have a huge potential to drive business development with an even more advanced and innovative approach.
Let's check out the core updates for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings to transform your business operations.
Dynamics 365 is a collection of cloud-based business applications that allows businesses to manage a variety of operations like sales, customer service, finance, marketing, and supply chain management.
Harness the efficiency of AI in examining data from multiple touchpoints such as websites, emails, social media, and so on. This allows marketers to create precisely targeted campaigns. Additionally, with the help of artificial intelligence, marketers can predict customer behavior, and based on that, they can personalize their campaigns with respect to targeted customers' preferences and requirements.
With improved automation features, the marketing team can easily manage and optimize campaigns at a scale. The enhanced automation streamlines all the key tasks of marketers, from lead generation to nurturing and conversion.
Engaging with customers has now become pretty seamless with personalization updates. The marketing team can create more personalized content and dynamic messaging with the help of customer information. This enables them to interact with their targeted audience more effectively.
Customer service agents can automate tedious and repetitive tasks; this allows them to prioritize their focus on more complex and pressing customer queries. AI-powered case routing also ensures the suitable agent is handling the right task, which minimizes resolution time.
AI-powered chatbots perform automated customer interactions and independently resolve general issues and troubleshooting. They immediately respond to customer queries and significantly reduce call volumes for support teams.
Offers role-specific guidance to service agents, which includes case summaries, suggested responses, and next steps. That way, productivity is enhanced, and teams can provide a satisfying customer experience.
With the help of AI tools, the sales team can examine customer interactions and data to provide workable advice for the following action to move sales forward. This considerably increases the likelihood of favorable outcomes.
Businesses will experience improved forecasting capabilities powered by AI to forecast future sales with higher accuracy. This notably helps companies to plan out their financial strategies better.
Teams' integration enables sales reps to collaborate in an easier way with colleagues, monitor deals, and manage tasks in a unified workspace.
AI models have the ability to predict when machinery requires service or when they can fail to function. This helps companies to pre-plan their maintenance before any damage or issue occurs, reducing downtime and costs.
AI tools help organizations to optimize inventory levels by forecasting demand, this helps companies to ensure that they have required amount of stock available, avoiding overstock or stockouts.
AI models enable organizations to predict revenue, expenses, and other financial metrics and help them improve budgeting and planning.
New tools for financial analysis and reporting allow organizations to track their financial condition in real-time. This leads to rapid and more informed decisions making.
In the latest release, businesses are exploring enhanced features for monitoring and managing costs across multiple departments. This allows teams to seamlessly maintain their costs within the planned budget.
Newer tools are capable of examining customer interaction across different channels (emails, social media, and phone calls) to provide comprehensive and data-driven customer profiles. Businesses can also optimize this data to generate highly engaging interactions, offers, and services for their users.
Newly released features are capable of garnering data from multiple sources. This enables organizations to have a unified view of their customers in order to make relevant decisions and targeted actions.
Users can optimize new AI tools to create applications without requiring in-depth technical knowledge. Power apps now support highly advanced and user-friendly low-code app development.
Applications created with Power Apps will run more seamlessly and efficiently as compared to other platforms. They will be fully responsive to get an equally satisfying experience across different devices.
Improved integration between Power Apps, Dynamics 365, and other Microsoft tools like Teams promotes an undisturbed experience when building apps that work across different platforms.
More uniquely designed automation templates are ready to be used for general tasks (e.g., approvals, document processing, data collection) to make automation effortless.
Advanced process mining capabilities allow businesses to capture inefficiencies in their operations and suggest the areas of improvements. This will enable companies to boost their productivity by adding automation to their tasks.
Power Automate now includes highly sophisticated AI models that are able to forecast the ideal action or automatically trigger workflows based on data. This allows users to automate even complex tasks and improve operational efficiency.
Power virtual agents are becoming more advanced by harnessing AI capabilities, enabling to create highly sophisticated and dynamic chatbots that are capable of resolving complex queries and managing conversations.
Chatbots can now access data from Dynamics 365, this allows them to provide customized and data-driven responses to their users, their tailored responses significantly improve service quality and drive engagement.
New tools make it easy to integrate data from multiple sources. This gives organizations a unified view of their data and promotes better decision-making.
Power BI now has more advanced AI capabilities to identify patterns and trends in data automatically by minimizing the requirement for manual analysis.
Power BI features now enable better sharing and collaboration across teams. Teams can work together on data analysis in real-time. This positively impacts decision-making and decreases the chances of errors within the organization.
Copilot integrates into Dynamics 365 apps (e.g., Sales, Customer Service, Marketing) by offering customized AI-driven suggestions and insights based on the user's role. Let's take an example: in sales, Copilot can recommend actions for locking the deal, and in customer service, it can help with suggestive solutions to fix customer queries in no time.
Copilot provides contextual assistance directly within the applications. This helps users to work more efficiently without requiring to switch between various tools or interfaces.
Copilot can now allow users to build apps and automate workflows through natural language processing (NLP). Users can easily describe what they want, and Copilot creates an app or workflow for them.
Copilot's ability to comprehend plain language commands has exponentially improved. This enables users to easily communicate with Power Apps, Power Automate, and Power Virtual Agents using the language they are comfortable in (e.g., "Create an app for tracking sales leads").
Copilot is customized for particular roles within an organization (e.g., sales representatives, marketers, service agents), offering guidance and recommendations tailored to user's requirements. For instance, a marketer would get suggestions related to campaign performance, while a service agent might get case summaries and suggested needful steps.
These are the core updates released in wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings. These updates are aimed to bring AI-driven transformation in the business processes and level up their operations with the help of artificial intelligence and advanced tools of Microsoft business suite.
We hope leveraging these tools brings the best results for your business and helps you gain a competitive edge, customer retention, and improved position in the marketplace.
Stay tuned for more informative updates! For more details and assistance, reach out to us to discuss your business requirements for excellent solutions.