CRM Functional Consultant
Role Summary
The individual will be responsible for the development and maintenance of the internal Microsoft Dynamics 365 CRM platform, and the ideal candidate will have sound knowledge of Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solutions file management, security model and UI development.
Roles and Responsibilities
- Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system.
- Architecting the CRM system, related customizations, and reports to model the organizational process.
- Advising business users on best practices for CRM, development, or integration processes.
- Balance business users’ requests and requirements with technical constraints.
- Writing technical specifications for planned work.
- Building and configuring CRM forms, views, dashboards and workflows.
- Developing SSRS reports using Microsoft SQL and FetchXML.
- Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system.
- Maintain code repository, VSTS backlog, and source control.
- Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system.
- Regularly communicating with the Business System Manager and business users on the status of issues and projects.
- Coordinate with the Business Systems Manager to ensure the overall business solution is positioned and implemented in line with global architecture and roadmap.
- Estimating the completion of tasks and managing resource time.
- Ensuring consistent release management, change management, and project approval processes.
- Support the application, including fixing application issues.
Skills and Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Strong knowledge of CRM concepts, principles, and best practices.
- Expertise in configuring and customizing CRM platforms such as Salesforce, Microsoft Dynamics 365, or Oracle CRM.
- Familiarity with CRM implementation methodologies and project management practices.
- Effective communication skills to interact with clients and stakeholders at all levels.
- Strong documentation and reporting skills.
- Certification in relevant CRM platforms (e.g., Salesforce Administrator, Microsoft Dynamics 365 Functional Consultant) is a plus.
Life at DynaTech
Dynamic Work Environment
At DynaTech, embrace a workplace that mirrors the dynamism of the tech world. Our office is not just a space; it’s an ecosystem where creativity, collaboration, and innovation converge.
Work-Life Balance
We understand that your life extends beyond work. DynaTech promotes a healthy work-life balance, offering flexibility that empowers you to manage your professional and personal commitments seamlessly.
Celebrating Milestones
Every success, big or small, deserves recognition. At DynaTech, recognize and be recognized. Whether it's a project triumph or a personal achievement, we take pride in recognizing and celebrating these moments of excellence.
Culture of Collaboration
Teamwork is not just a buzzword here; it's a way of life. DynaTech fosters a collaborative culture where ideas flow freely, and each team member is a valued contributor to the bigger picture.
Continuous Learning Opportunities
Elevate your skills with our commitment to continuous learning. DynaTech invests in your professional development, offering workshops, training sessions, and opportunities to attend tech conferences.
Employee Wellness Programs
Your well-being is a priority. DynaTech cares about your health and happiness, offering comprehensive wellness programs, fitness initiatives, and a supportive environment that places your overall well-being at the forefront.
Dynamic Work Environment
At DynaTech, embrace a workplace that mirrors the dynamism of the tech world. Our office is not just a space; it’s an ecosystem where creativity, collaboration, and innovation converge.
Work-Life Balance
We understand that your life extends beyond work. DynaTech promotes a healthy work-life balance, offering flexibility that empowers you to manage your professional and personal commitments seamlessly.
Celebrating Milestones
Every success, big or small, deserves recognition. At DynaTech, recognize and be recognized. Whether it's a project triumph or a personal achievement, we take pride in recognizing and celebrating these moments of excellence.
Culture of Collaboration
Teamwork is not just a buzzword here; it's a way of life. DynaTech fosters a collaborative culture where ideas flow freely, and each team member is a valued contributor to the bigger picture.
Continuous Learning Opportunities
Elevate your skills with our commitment to continuous learning. DynaTech invests in your professional development, offering workshops, training sessions, and opportunities to attend tech conferences.
Employee Wellness Programs
Your well-being is a priority. DynaTech cares about your health and happiness, offering comprehensive wellness programs, fitness initiatives, and a supportive environment that places your overall well-being at the forefront.
Transforming Jobs into Journeys
We’re not just a workplace; we're a dynamic community of visionaries, collaborators, and go-getters. We don't just offer jobs; we craft careers. Our commitment to your professional development is unwavering, with mentorship programs, ongoing learning initiatives, and a culture that thrives on pushing boundaries.
Meet the DynaTechies
CRM Developer
Joining DynaTech was like stepping into a creative wonderland. The emphasis on design thinking and user-centric solutions is refreshing. The freedom to explore new ideas, coupled with the continuous learning opportunities, has empowered me to push boundaries and create impactful experiences.
DevOps Engineer
Working as a DevOps engineer at DynaTech has been a journey of continuous improvement. The focus on automation and the integration of development and operations creates an environment that values efficiency and innovation.
HR Specialist
Joining DynaTech’s HR team has been a fulfilling journey. The company’s emphasis on diversity and inclusion is not just a policy; it’s a lived reality. From onboarding to career development, DynaTech invests in its employees, creating a workplace where every individual’s unique strengths are valued.