Customer and Dealer Portal
Empower your business with our Customer and Dealer Portal – your all-in-one solution for seamless customer and dealer interactions. Elevate user experiences, streamline communication, and foster customer self-service with Microsoft Power Apps. Revolutionize your customer engagement journey today!
Transform the Customer and Dealer Collaboration
In the absence of a dedicated Broker Portal, enterprises grapple with myriad challenges that hinder operational efficiency and customer satisfaction. Cumbersome communication channels lead to information silos, making it difficult to provide timely updates or address customer queries promptly. Manual processes strain resources, causing delays and inaccuracies in order processing. Businesses struggle to maintain transparency without a centralized portal, resulting in a disjointed customer experience.
Our Customer and Dealer Portal offers a seamless and user-friendly interface that bridges the gap between your enterprise, customers, and dealers.
Business Process Flow
Tools and Technology
Customer Engagement Hub
Elevate customer interactions with a centralized hub that provides real-time updates, personalized communication, and seamless support. Foster lasting relationships with an intuitive interface designed for exceptional user experiences.
Dealer Collaboration Platform
Optimize order processing, inventory management, information sharing, RMA and Return order management, Credit notes and rebates, etc., to foster a transparent and efficient partnership with your dealer network.
Automated Workflow Engine
Boost operational efficiency with our automated workflow engine. From order fulfillment to support ticket resolution, our solution minimizes manual efforts, reduces errors, and ensures that your business processes operate seamlessly.
Case Management
Manage support requests and resolve customer issues in a user-friendly way. Enable customers to initiate new support cases, monitor the status of existing ones, and provide updates – all without direct contact with customer support staff.
Robust Knowledge Base
Empower customers with a robust knowledge base, offering a repository of articles and resources. Create a searchable knowledge base, enabling customers to resolve issues independently.
Service Request Management
Enable your customers and dealers to effortlessly submit requests for services, such as product repairs or replacements, and track the real-time status of their inquiries. Receive timely updates on service completion, ensuring transparency.
Community Forums
Our Broker Portal empowers businesses to create and manage forums where customers can connect, discuss common issues, share insights, and provide valuable feedback on products and services.
360 Degree Entity Management
Create, update, and monitor entities through a user-friendly interface. Benefit from a centralized data repository, workflow automation, collaborative editing, audit trail, security measures., and customized views.
Customer Engagement Hub
Elevate customer interactions with a centralized hub that provides real-time updates, personalized communication, and seamless support. Foster lasting relationships with an intuitive interface designed for exceptional user experiences.
Dealer Collaboration Platform
Optimize order processing, inventory management, information sharing, RMA and Return order management, Credit notes and rebates, etc., to foster a transparent and efficient partnership with your dealer network.
Automated Workflow Engine
Boost operational efficiency with our automated workflow engine. From order fulfillment to support ticket resolution, our solution minimizes manual efforts, reduces errors, and ensures that your business processes operate seamlessly.
Case Management
Manage support requests and resolve customer issues in a user-friendly way. Enable customers to initiate new support cases, monitor the status of existing ones, and provide updates – all without direct contact with customer support staff.
Robust Knowledge Base
Empower customers with a robust knowledge base, offering a repository of articles and resources. Create a searchable knowledge base, enabling customers to resolve issues independently.
Service Request Management
Enable your customers and dealers to effortlessly submit requests for services, such as product repairs or replacements, and track the real-time status of their inquiries. Receive timely updates on service completion, ensuring transparency.
Community Forums
Our Broker Portal empowers businesses to create and manage forums where customers can connect, discuss common issues, share insights, and provide valuable feedback on products and services.
360 Degree Entity Management
Create, update, and monitor entities through a user-friendly interface. Benefit from a centralized data repository, workflow automation, collaborative editing, audit trail, security measures., and customized views.
Discover DynaTech
From Manufacturing and Retail to Healthcare, Non-Profit, and beyond, our driving-edge solution is tailored to elevate customer engagement and streamline dealer interactions. Join leading enterprises in optimizing communication, enhancing transparency, and delivering unparalleled user experiences. Experience the power of a centralized Microsoft Power Apps designed to meet the unique requirements of industries, ensuring seamless workflows and increased efficiency.
DynaTech’s Expertise
Comprehensive Solutions
Our offerings go beyond standard portals, providing a suite of tools for seamless case management, robust knowledge bases, and streamlined service request processing. Experience a holistic approach to customer and dealer interactions.
User-Centric Design
At DynaTech, we prioritize user experiences. From personalized dashboards to collaborative forums, our Microsoft Dynamics 365 Customer Portal is designed with the end user in mind, ensuring intuitive interfaces and elevated engagement.
Our Experts
Our dedicated team of over 350 professionals is our greatest asset. From seasoned developers and skilled project managers to creative designers and customer support specialists, our diverse team collaborates seamlessly to deliver solutions that exceed expectations.
Global Presence
Operating from multiple locations worldwide, our strategically located offices facilitate efficient communication, collaboration, and support. This reflects our commitment to providing localized expertise with a global perspective.
Agile Methodology
Embrace flexibility and adaptability with our agile methodology in every solution we provide. We prioritize iterative development, allowing for quick adjustments based on evolving needs. This approach ensures that our solution remains relevant and effective in an ever-changing business landscape.
Continuous Support and Training
Beyond implementation, we offer continuous support and training to empower your team. Our commitment doesn't end with project delivery – we're dedicated to ensuring that your team is proficient and confident in utilizing the full potential of our solutions.
Comprehensive Solutions
Our offerings go beyond standard portals, providing a suite of tools for seamless case management, robust knowledge bases, and streamlined service request processing. Experience a holistic approach to customer and dealer interactions.
User-Centric Design
At DynaTech, we prioritize user experiences. From personalized dashboards to collaborative forums, our Microsoft Dynamics 365 Customer Portal is designed with the end user in mind, ensuring intuitive interfaces and elevated engagement.
Our Experts
Our dedicated team of over 350 professionals is our greatest asset. From seasoned developers and skilled project managers to creative designers and customer support specialists, our diverse team collaborates seamlessly to deliver solutions that exceed expectations.
Global Presence
Operating from multiple locations worldwide, our strategically located offices facilitate efficient communication, collaboration, and support. This reflects our commitment to providing localized expertise with a global perspective.
Agile Methodology
Embrace flexibility and adaptability with our agile methodology in every solution we provide. We prioritize iterative development, allowing for quick adjustments based on evolving needs. This approach ensures that our solution remains relevant and effective in an ever-changing business landscape.
Continuous Support and Training
Beyond implementation, we offer continuous support and training to empower your team. Our commitment doesn't end with project delivery – we're dedicated to ensuring that your team is proficient and confident in utilizing the full potential of our solutions.