Job Summary

We are looking for a D365 CE Functional Consultant to support the implementation and optimization of CRM solutions within Dynamics 365. You will work closely with business stakeholders to gather requirements, configure system functionalities, and ensure effective delivery of customer engagement solutions.

Key Responsibilities

• Gather and analyze business requirements related to CRM processes

   

• Configure Dynamics 365 CE modules such as Sales, Customer Service, and Marketing

   

• Collaborate with technical teams for customizations and integrations

   

• Support testing activities including unit testing and UAT

   

• Identify process improvements and recommend system enhancements

   

• Assist in data migration and system configuration activities

   

• Provide functional support during implementation and post-go-live

   

• Create and maintain functional documentation

   

• Stay updated with Dynamics 365 CE features and best practices

Required Skills & Qualifications

• Strong experience with Dynamics 365 CE / CRM modules

   

• Understanding of customer engagement processes and workflows

   

• Experience in system configuration and implementation

   

• Strong analytical and problem-solving skills

   

• Ability to communicate effectively with stakeholders

Preferred Qualifications

• Experience with Power Platform tools

   

• Exposure to integrations with external systems

Experience

4–6 years of experience in D365 CE functional roles

Education

Bachelor’s degree in Business, Information Technology, or related field