Augment Customer Service Enhancement with our Digital Transformation Solution
Improved Operational Efficiency
Customer service solutions streamline processes, automate repetitive tasks, and optimize workflows. This efficiency reduces response times, boosts agent productivity, and ensures timely, effective support, enhancing overall operational efficiency.
Unified Customer Experience
These solutions enable seamless integration across multiple communication channels—phone, email, chat, social media—ensuring a unified customer experience. This flexibility allows customers to interact via their preferred platform, enhancing convenience and accessibility.
Data-Driven Insights
Customer service solutions gather and analyze data from interactions, offering valuable insights. These insights facilitate strategic decisions, identify trends, and enable proactive measures, leading to more informed and personalized customer interactions.
On-demand Scalability
Adaptable to varying business needs, these solutions scale effortlessly with growth. Whether handling a surge in inquiries or expanding into new markets, extensive flexibility ensures consistent service delivery without compromising quality.
Future-Ready Adaptability
Customer service software solutions leverage modern technology, ensuring your business stays ahead of the curve. They facilitate seamless integration of emerging trends like AI and chatbots, future-proofing your customer support strategy.
Improved Customer Satisfaction
These solutions provide a personalized and responsive customer experience. With quicker issue resolution, proactive support, and tailored interactions, customer satisfaction levels soar– building loyalty and a positive brand image.
350 +
Masterminds
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100 +
Clients Worldwide
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150 +
Projects Completed
98 %
Client Retention Rate
DynaTech’s Comprehensive Microsoft Fabric Service Offerings
Using advanced tools and employing our years of experience in crafting Microsoft solutions, we offer a range of Microsoft Fabric Services to manage your organization’s data capabilities and help you drive smarter decisions.
Data Engineering
We offer Data Engineering services in Microsoft Fabric to help organizations efficiently design, create, and manage data pipelines on a large scale. Our Microsoft-certified professionals offer end-to-end solutions to optimize the entire process of data ingestion, transformation, and orchestration by leveraging the power of Microsoft Azure Data Factory and Synapse Data Engineering. We help businesses extract the full potential of their data assets with our intuitive approach that integrates advanced ETL/ELT methodologies, real-time processing, and optimized data flow.
Data Science
Our data experts help you drive action-driven insights with algorithms, ML models, and predictive analytics by offering leading Data Science within Microsoft Fabric. Our skilled resources use Azure Machine Learning and Synapse Data Science to create and deploy advanced data models. Be it exploratory data analysis, or model training and validation, we customize our solutions to meet the specific needs of industry to ensure you stay competitive in the data-centric world.
Master Data Management
Transform the way you manage your data with DynaTech’s Master Data Management (MDM) services. Our professionals consolidate, cleanse, and manage your crucial data across different domains by developing a single source of truth. We simplify the complex web of customer, product, and location data relationships across systems by intelligently matching, linking, and deduplicating records from various domains. Minimize inefficiencies, escalate customer experiences, and proactively identify potential risks with end-to-end data visibility. Whether you want to leverage AI, ML, or BI, our MDM capabilities empower you to enhance data quality, drive better insights, and fuel your organization’s growth.
Data Integration
Our comprehensive Data Integration services allow seamless integration of unstructured, semi-structured, and structured data across different platforms using Microsoft Fabric. By using Azure Data Factory and Azure Synapse Analytics, our experts make sure that your data is cleansed and transformed into one unified format so it can be readily used for analysis and reporting. Be it batch processing or real-time data streaming, our tech-led data integration services are specifically designed to meet modern, data-intensive environments.
Data & Business Intelligence
We offer world-class Data & BI (business Intelligence) solutions within Microsoft Fabric to transform your organization’s scattered data into value-driven insights with the help of advanced analytics and visualization tools. Our professionals offer a comprehensive view of data to your enterprise by using Azure Synapse Analytics, Power BI, and Copilot in Fabric. This fine blend of deep data processing capabilities can aid decision-makers with real-time insights, predictive analytics, and AI-driven recommendations.
Copilot in Fabric
Our data specialists bring AI directly to your data analytics workflows with Copilot in Microsoft Fabric. Our advanced solution uses Microsoft AI and GPT-4 Turbo to improve user experience by automating their repetitive tasks and offering intelligent insights at a scale. Copilot seamlessly integrates into your Fabric environment with top notch capabilities like Natural Language Querying, Automated Report Generation, and Predictive Analytics. These features transform the way your team interacts with data and drives accurate decision-making process.
Data Warehouse
At DynaTech, we offer a cutting-edge Data Warehouse solution powered by Microsoft Fabric. Our expertise enables businesses to leverage a unified analytics platform designed for high performance and scalability. We build data warehouses that seamlessly integrate with Microsoft Fabric services like Power BI and Data Factory. This ensures optimized query performance, efficient data processing, and secure handling of large-scale data workloads. With our solution, businesses can simplify data management and gain actionable insights to stay ahead in today’s data-driven world.
AI-Powered Innovation with Copilot in Microsoft Fabric
AI-enabled Copilot features revolutionize the way data experts work. Microsoft Fabric offers robust intelligence and automation to elevate your data journey. No matter if you are a data scientist, an engineer, or an analyst, Copilot provides you with the best tools. These tools help you streamline workflows and enhance decision-making.
Copilot for Data Science and Data Engineering
Make the best use of AI to streamline your data science and engineering processes with Copilot. Automate routine tasks and access features like intelligent code completion. Copilot enables you to escalate data preparation and model building. This robust tool offers contextual suggestions and pre-built code templates. This allows data scientists to focus more on high-value tasks, automate repetitive workflows, and minimize errors.
Copilot for Data Factory
Transform your data wrangling with Copilot’s automation capabilities. It helps automate critical transformation processes. Citizen developers and seasoned experts can simply manage their data pipelines with the help of intelligent code generation and explanations. With this tech-led tool, Data Factory users can get smooth processes and in-depth insights into complex transformations.
Copilot for Data Warehouse
Copilot’s Synapse Data Warehouse empowers you to simplify all your data warehousing tasks. It uses Natural Language and SQL features to generate top-notch code. It also renders intelligent insights. Get quick actions to build and analyze queries rapidly. With Copilot in Fabric, your data teams can derive value-added insights instead of managing the infrastructure.
Copilot for Power BI
Generate detailed reports with Copilot for Power BI. Create reports from scratch or summarize a dataset in just a few prompts. Copilot enables you to quickly generate visuals and narratives of your reports. The AI also elevates the Q&A experience by suggesting synonyms. Hence, you can easily interact with your data and drive actionable insights.
Copilot for Real-Time Intelligence
Get real-time data analysis with Copilot’s seamless integration with Kusto Query Language (KQL). This allows users to generate real-time insights by adding prompts in natural language. It automatically translates your question into the KQL queries. Copilot simplifies the entire process of complex analytics. It enables users of all levels to access immediate insights from real-time data streams.
Microsoft Fabric Use Cases
Enterprise Data Management Solution
Medallion Architecture Implementation Using Snowflake
Implemented Data Views in Azure Synapse
Data Analytics Solution for Sales, Operations, and IoT Monitoring
Financial Analytics & Customizable Dashboard Solution
Automated Sales Reporting & Data Marts
Sales and Revenue Tracking
Invoice Reporting and Insights
+ We implemented an EDM solution using the Medallion Architecture in Microsoft Fabric. We ingested data from 42 sources like on-premises SQL, Google Analytics, Web API, Social Media etc. into a Bronze Lakehouse, cleaned the data, and created a star-schema data warehouse to support data analytics.
+ Cleaned and transformed data using data pipeline and PySpark notebook, which were provided to the Data Engineering and Data science team for the membership renewal rate and revenue forecasting.
+ We implemented a Medallion Architecture using Snowflake, ADF, and Azure Services to analyze various business aspects. We optimized product delivery, monitored inventory, compared sales forecasts, tracked orders, analyzed lead conversions, and evaluated product management efforts.
+ Implemented views related to inventory, order model, opportunity and quote, sales revenue, global and production reports, accounting, and spread reports in Azure Synapse.
+ Implemented Tableau Reports.
+ Deployed Azure Pipelines to improve data loading in reports.
+ Implemented Fact Sales, Fact Open Order, Fact Inventory, dim Vendor, Dim Customer, Dim Product in DBT Models.
+ Implemented views related to reports in Spark Notebook.
+ Implemented sales dashboards to monitor sales performance for the sales managers & team leads.
+ Performed ETL on data from Dynamics 365 Finance and Operations and a custom secondary sales application to create analytical comparisons and data marts for key users in the sales department.
+ IoT-enabled devices were integrated via Azure IoT Hub and Fabric Real-Time Intelligence to send real-time notifications to the production manager on WhatsApp, alerting about threshold temperature and open-door status.
+ Implemented dashboards for Finance, Accounts Payable, and Accounts Receivable.
+ Developed a configurable solution for the Finance department, allowing them to set up the chart of accounts and finance report headings directly from the user interface of the D365 Finance and Operations application.
+ With this solution, the Finance team can make changes to reports independently, without requiring further involvement from the IT and BI teams.
+ Dashboards are embedded within Dynamics 365 Finance and Operations to deliver a unified user experience.
+ We implemented a data analytics solution for sales, purchase, and inventory. We created data marts to support business analytics and key stakeholders. Additionally, we automated the distribution of daily sales reports to relevant teams based on their hierarchical structure.
+ Our solution enabled detailed sales and revenue tracking, leading to improved strategic planning.
+ We enhanced invoice accuracy and collections, streamlining financial operations.
+ Secured sensitive information, ensuring data governance and compliance.
+ Provided stakeholders with personalized, actionable insights for informed decision-making.
+ We enhanced sales analysis capabilities by creating detailed sales invoice reports using SSMS.
+ These reports provided valuable insights to sales managers and regional teams.
+ Additionally, we implemented specialized reports for sales invoices and commissions, further supporting sales performance analysis.
