Transform Your Customer Interactions With Our Robust Dynamics 365 Customer Portal

Choose the SCM portal for B2B ordering and supply-chain needs. Choose Power Pages when customer service and self-service are the priority.

Power Pages portal licensing cost is based on capacity per website: $200 per 100 authenticated users and $75 per 500 anonymous users, per site per month (September 2026). For example, 1,200 signed-in users a month need 12 packs, about $2,400 per month. A user who visits two sites counts on both.

Prices as of September 2026. Confirm current Microsoft pricing and capacity rules before purchase: https://learn.microsoft.com/en-us/power-pages/admin/licensing

Dynamics 365 customer portal development cost depends on scope and integration complexity. A template-based portal can take around 4 to 8 weeks, while a custom B2B portal with ERP integration can take 3 to 6 months and cost more.

Templates and pre-built components can accelerate the initial build by reducing the amount of custom development required. The monthly Power Pages licence is separate from implementation costs.

For Power Pages vs a custom portal in Dynamics 365, choose Power Pages when the portal mainly uses Dynamics 365 data and you want Microsoft to manage hosting and security. Choose a custom React or Blazor front end for a highly tailored experience or very high traffic. The deciding factors are UX, user volumes, licence cost and who maintains it.

Customers can search a knowledge base, log and track cases, check order status and update their details. Customer self-service portal ticket deflection depends mostly on knowledge base quality, good search and live case and order visibility. Measure it by comparing article views with new cases raised on the same topics.

For Dynamics 365 portal security, users sign in through Microsoft Entra External ID or another identity provider, and web roles plus table permissions limit each user to their own records. For data residency, portal data stays in the Dataverse region you choose, such as the US, UK or Canada, which supports UK GDPR and PIPEDA requirements.

Yes. Customer portal integration with ERP data uses virtual tables for live data like invoices, dual-write for synced records, and APIs or Power Automate for third-party data such as shipment tracking. Show data live when accuracy matters most and sync it when speed matters more.