FAQ

What is Dynamics 365 CRM?

Microsoft Dynamics 365 CRM Suite has various applications that help businesses automate their sales and marketing processes, improve on-location services, and help build interactive customer relationships. Microsoft D365 apps are mentioned below: 

  • Dynamics 365 Sales: Automate sales processes, better data insights, follow sales leads smartly, better decision-making.  
  • Dynamics 365 Marketing: Automate, track, and amend marketing campaigns, create and implement marketing events, track all marketing activities, create personalized emails.  
  • Dynamics 365 Customer Service: Serve your customers smartly with a 360-degree view of customers, their likes, past buying behavior, buyer persona, etc.   
  • Dynamics 365 Customer Service Professional: This is a limited version of D365 Customer Service that allows businesses to improve customer relationships with advanced data analytics.  
  • Microsoft Relationship Sales: Create targeted sales approaches by combining the capabilities of LinkedIn Sales Navigator and Microsoft D365 Sales.  
  • Dynamics 365 Filed Service: Remote assistance to on-field workers and mobile accessibility to automate processes and better customer service. 

Does Dynamics 365 Offer Any Intelligence Tools?

Microsoft understands the importance of valuable data insights for businesses. As part of their license subscription, you can get a couple of intelligence tools like Power BI, Cortana Intelligence, and the IoT suite. You can use these intelligence tools to gather powerful data insights, ML and AI-based data, and interconnect various machinery and other assets to D365 apps.  

What Does DynaTech Offer?

DynaTech is a reputed Microsoft Dynamics partners in Switzerland that has carved a niche for itself by offering highly scalable, customized, and valuable D365 solutions to businesses and enterprises. With core competency in offering D365 solutions, we offer tailored solutions that perfectly fit your specific business requirements. Our proactive approach anticipates potential challenges in advance to ensure uninterrupted implementation and flawless business operations. 

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