Microsoft Dynamics 365 CRM Partner in the UK

Some capabilities are included in your base Dynamics 365 licence; others need additional Copilot licensing or consumption capacity. Which apply depends on your module mix and how you intend to use agents. We map this during licensing review so you aren't paying for capacity you won't use, or discovering mid-project that a scoped feature needs a licence you don't hold.

Incident support with defined SLAs, release wave testing and rollout management, licence optimisation, performance monitoring, security audits, and an ongoing enhancement backlog. Tiers range from business-hours L1/L2 through to 24/7 coverage with a dedicated pod.

Professional covers core sales automation for straightforward pipelines. Enterprise adds advanced customisation, deeper Power Platform extensibility and forecasting. Premium adds the full agent suite. Most organisations are over-licensed in one area and under-licensed in another, so a licence review usually finds savings.

Yes — native integration with Dynamics 365 Finance & Operations and Business Central, and API or Azure-based integration with SAP, Oracle, NetSuite and bespoke systems.

This is a significant share of what we do. We run an independent assessment covering configuration, data quality, adoption and licensing, then give you a written remediation plan with costs. Sometimes the answer is a rebuild; more often it's targeted fixes and a training programme that should have existed from the start.