The Leading Microsoft Dynamics 365 CRM Partner In UK

Microsoft Dynamics 365 CRM offers a wide range of features to empower businesses in managing their customer relationships effectively. Some notable features include contact and account management, opportunity and lead management, sales forecasting, marketing automation, customer service management, case management, analytics and reporting, integration with other Microsoft tools, and mobile access, among others. These features provide organisations with the tools they need to streamline their processes, improve productivity, and deliver exceptional customer experiences.

Microsoft Dynamics 365 CRM enables businesses to succeed by providing a unified platform that centralises customer data, streamlines processes, and enhances collaboration across departments. It offers a holistic view of customer interactions, helping organisations understand their customers’ needs and preferences better. With advanced analytics and reporting capabilities, businesses can gain valuable insights to make data-driven decisions. Additionally, automation features improve operational efficiency, while personalised marketing and customer service tools drive customer satisfaction and loyalty.

Dynamics 365 CRM includes a range of modules and functionalities to support various aspects of customer relationship management. These may include sales management, marketing automation, customer service management, field service management, project service automation, and customisation capabilities. The specific modules and functionalities can be tailored to meet the unique requirements of each organisation, ensuring that businesses have the tools they need to effectively manage their customer relationships.

The Microsoft Dynamics 365 CRM model is based on a cloud-based software-as-a-service (SaaS) model. It allows businesses to access and use the CRM solution through a subscription-based licensing model. The cloud-based model offers scalability, flexibility, and ease of implementation, as updates and maintenance are managed by Microsoft. It also enables seamless integration with other Microsoft tools and services, providing a unified ecosystem for businesses to manage their operations.

The cost of implementing Dynamics 365 CRM can vary depending on factors such as the size of the organisation, the number of users, the desired functionalities, and any customisation or integration requirements. Microsoft offers different licensing plans and pricing options to accommodate various business needs. Consult with us today to determine the most suitable licensing and pricing options for your organisation!

Yes, Microsoft Dynamics 365 CRM is highly customisable to meet the specific needs of each organisation. It offers extensive customisation capabilities that allow businesses to tailor the CRM solution to their unique processes and requirements.

Users can customise data fields, workflows, business rules, forms, and views to align with their specific business processes. Additionally, Microsoft Power Platform, including Power Apps and Power Automate, provides further customisation options and integration capabilities to extend the functionality of Dynamics 365 CRM.