The rise of low-code technology has revolutionized software development, ushering in a new era. With its Power Platform and next-generation Artificial Intelligence capabilities, Microsoft is at the forefront of digital transformation. This enables a fresh perspective to solve business challenges and empowers end-users to seamlessly integrate AI into their daily workflows.
The importance of AI and low-code technologies for organizations is unmatched. And by bringing these two technologies together, professional developers can accelerate their developing processes, while citizen developers can enjoy a more user-friendly, intuitive, and iterative experience.
Microsoft’s recent advancements, utilizing Microsoft Azure OpenAI Service, bring cutting-edge AI capabilities to Power Virtual Agents and AI Builder. In this blog, we will learn more about the next-generation AI features and explore their potential for business.
Distinct Next-Gen Features of AI for AI Builder and Microsoft Power Virtual Agents
1. Text generation with GPT model in AI Builder:
To offer a user-friendly interface, AI Builder has integrated Microsoft Azure OpenAI Service. With this integration, creators will be able to use low-code generative templates as well as templates within Microsoft Power Apps and Microsoft Power Automate.
2. Conversation booster in Microsoft Power Virtual Agents:
With this feature, you can direct your bot to utilize specific resources within your organization, such as websites or internal knowledge bases. In just a few minutes, your bot will deliver ready-to-use answers to your questions without any additional authoring. Bots can gather information from internal and external sources.
The following image represents the growth of AI innovation in Power Platform with GPT over the years.
How Text Generation with GPT model in AI builder works?
The introduction of AI Builder has made complex AI models accessible to the mass audience for integration with Power Apps and Power Automate. There are multiple models available including object detection, category classification, sentiment analysis, prediction, etc.
AI Builder’s integration with the latest Microsoft Azure OpenAI Service model opens up new possibilities for organizations to incorporate intelligent text generation ability into the Power Automate and Power Apps solutions. With just a few clicks, users can build smart and customized solutions that leverage the full potential of AI with existing Power Platform workflows.
- With just a few clicks, users can build smart and customized solutions that leverage the full potential of AI with existing Power Platform workflows.
- Both citizen and professional developers can apply prebuilt templates to the model to effectively construct appropriate prompts for the workflows. This significantly reduces development time.
- Getting started and deploying the new model into the workflow or application is a straightforward procedure.
Potential Applications for Text Generation with GPT model in AI Builder
|
Task |
Purpose/Outcome |
|
Generate Targeted Content Ideas |
Input keywords or topics to create content ideas. Facilitates the creation of emails and social media posts. |
|
Condense Text from Weekly Reports |
Analysts use Power Automate to deploy a model that summarizes text from weekly reports. Sent directly to their email inbox for expedited analysis and trend identification. |
|
Streamline Customer Service Process |
Customer service agents use Power Automate to summarize, catalogue, and route customer queries, optimizing the overall customer service process. |
AI builder is an indispensable tool and core part of the Microsoft Power Platform. Its performance could be tagged as unrivalled and full of prospects. Any personnel, be it a citizen developer or professional developer, anyone can leverage it proficiently irrespective of their AI expertise. They can build next-generation AI solutions swiftly and easily.
How Conversation Booster in Microsoft Power Virtual Agents Works?
Microsoft Power Virtual Agents provides a low-code approach for developing chatbots.
- Drag-and-drop Interface
The intuitive drag-and-drop interface simplifies and accelerates bot creation, catering to both technical and non-technical users.
Power Virtual Agents
Power Virtual Agents offers a code experience if needed, which makes it highly customizable and flexible. It also revolutionizes bot development by reducing manual coding reliance.
- Traditionally, bot makers manually built conversation topics and configured dialogue boxes, but with Power Virtual Agents, even non-technical users can easily create bots.
- The conversation booster in Power Virtual Agents overcomes traditional bot limitations in responding to unfamiliar questions. Instead of requesting rephrasing or suggesting human agents, it now provides more accurate and relevant answers.
Next-Gen AI capabilities
You can connect your bot to the latest and most valuable data sources so that it can apply real-time information to swiftly construct accurate and relevant responses to user queries.
Benefits
- This advancement has unlocked opportunities for bots in previously challenging use cases.
- Tasks that were once hard to justify due to time and development costs are now made possible.
- Now bots can search, summarize, and moderate answers rapidly by simply using a URL.
- The bot responses are filtered and classified, aligning with Microsoft’s responsible AI principles.
The Synergy of Microsoft Power Platform and Next-Gen AI
The true power lies in the seamless integration of Microsoft Power Platform and Next-Gen AI. When these tools work in harmony, organizations can unlock unprecedented potential for rapid solution development. Here's how the synergy unfolds:
- Accelerated Development Cycles
The low-code nature of Microsoft Power Platform expedites the development process, allowing organizations to build applications and workflows at a fraction of the time traditionally required. By incorporating Next-Gen AI capabilities, such as pre-trained models and APIs, businesses can infuse intelligence into their solutions without the need for extensive AI expertise. - Enhanced Decision-Making
The combination of Power BI's data visualization capabilities and AI-driven insights enables organizations to make data-driven decisions with greater precision. Machine learning algorithms can analyze historical data, identify patterns, and provide predictive analytics, empowering decision-makers with actionable information. - Improved Customer Engagement
Power Virtual Agents, coupled with AI-driven natural language processing, enhances customer interactions. Businesses can deploy intelligent chatbots that understand user queries, provide relevant information, and even take specific actions. This not only improves customer satisfaction but also frees up human resources for more complex tasks. - Streamlined Automation
Power Automate, when complemented by AI-driven automation, allows organizations to streamline end-to-end processes. Intelligent automation can handle decision-making, exception handling, and even self-learn to optimize workflows over time. This results in increased operational efficiency and a reduction in manual errors.
Use Cases Where Organization Can apply Conversation Booster
|
Company Type |
Bot Functionality |
Purpose/Outcome |
|
Media Company |
Build an employee bot to handle basic HR queries (bonuses, performance reviews, policies) |
Enables the automation of HR-related inquiries, enhancing efficiency in addressing employee queries. |
|
Retail Company |
Create a bot utilizing existing content on recruitment procedures and company values.
Address inquiries about seasonal job postings, offer details on job requirements, hiring process, and application process. |
Streamlines the communication process for job-related inquiries, providing comprehensive information to potential candidates. |
|
Tech Corporate |
Utilize a next-gen AI bot to connect with support knowledge bases and FAQs. |
Reduces the need for human intervention in addressing common queries, enhancing customer support efficiency. |
Conclusion
As of now, both features are only available in limited preview and accessible exclusively in the United States. ERP software like SAP or Salesforce are quite behind to Microsoft Dynamics 365 when it comes to AI capabilities. DynaTech Systems has professionals who have extensive expertise in next-generation AI, Power Automate, Power Virtual Agents, and AI Builder. Connect with us to learn more about these crucial features and their potential benefits for your business.
