08 Jan 2024
The rise of low-code technology has revolutionized software development, ushering in a new era. With its Power Platform and next-generation Artificial Intelligence capabilities, Microsoft is at the forefront of digital transformation. This enables a fresh perspective to solve business challenges and empowers end-users to seamlessly integrate AI into their daily workflows.
The importance of AI and low-code technologies for organizations is unmatched. And by bringing these two technologies together, professional developers can accelerate their developing processes, while citizen developers can enjoy a more user-friendly, intuitive, and iterative experience.
Microsoft’s recent advancements, utilizing Microsoft Azure OpenAI Service, bring cutting-edge AI capabilities to Power Virtual Agents and AI Builder. In this blog, we will learn more about the next-generation AI features and explore their potential for business.
Distinct Next-Gen Features of AI for AI Builder and Microsoft Power Virtual Agents
1. Text generation with GPT model in AI Builder:
To offer a user-friendly interface, AI Builder has integrated Microsoft Azure OpenAI Service. With this integration, creators will be able to use low-code generative templates as well as templates within Microsoft Power Apps and Microsoft Power Automate.
2. Conversation booster in Microsoft Power Virtual Agents:
With this feature, you can direct your bot to utilize specific resources within your organization, such as websites or internal knowledge bases. In just a few minutes, your bot will deliver ready-to-use answers to your questions without any additional authoring. Bots can gather information from internal and external sources.
The following image represents the growth of AI innovation in Power Platform with GPT over the years.
How Text Generation with GPT model in AI Builder works?
The introduction of AI Builder has made complex AI models accessible to the mass audience for integration with Power Apps and Power Automate. There are multiple models available including object detection, category classification, sentiment analysis, prediction, etc.
AI Builder’s integration with the latest Microsoft Azure OpenAI Service model opens up new possibilities for organizations to incorporate intelligent text generation ability into Power Automate and Power Apps solutions. With just a few clicks, users can build smart and customized solutions that leverage the full potential of AI within existing Power Platform workflows.
- With just a few clicks, users can build smart and customized solutions that leverage the full potential of AI with existing Power Platform workflows.
- Both citizen and professional developers can apply prebuilt templates to the model to construct appropriate prompts for workflows. This significantly reduces development time.
- Getting started and deploying the new model into the workflow or application is a straightforward procedure.
Potential Applications for Text Generation with GPT model in AI Builder
| Task | Purpose/Outcome |
|---|---|
| Generate Targeted Content Ideas | Input keywords or topics to create content ideas. Facilitates the creation of emails and social media posts. |
| Condense Text from Weekly Reports | Analysts use Power Automate to deploy a model that summarizes text from weekly reports and sends it to email for faster analysis. |
| Streamline Customer Service Process | Customer service agents use Power Automate to summarize, categorize, and route customer queries to optimize support workflows. |
AI Builder is an indispensable tool and a core part of the Microsoft Power Platform. Its performance is unrivalled and full of prospects. Any personnel, whether a citizen developer or a professional developer, can leverage it proficiently irrespective of their AI expertise. They can build next-generation AI solutions swiftly and easily.
How Conversation Booster in Microsoft Power Virtual Agents Works?
Microsoft Power Virtual Agents provides a low-code approach for developing chatbots.
Drag-and-drop Interface
The intuitive drag-and-drop interface simplifies and accelerates bot creation, catering to both technical and non-technical users.
Power Virtual Agents
Power Virtual Agents offers a code experience when needed, making it highly customizable and flexible. It reduces manual coding and simplifies bot development for both technical and non-technical users.
Traditionally, bot makers manually built conversation topics and configured dialogue boxes. With Power Virtual Agents, even non-technical users can easily create bots.
The conversation booster in Power Virtual Agents overcomes traditional bot limitations in responding to unfamiliar questions. Instead of requesting rephrasing or redirecting to human agents, it provides more accurate and relevant answers.
Next-Gen AI Capabilities
You can connect your bot to the latest and most valuable data sources so it can use real-time information to generate accurate and relevant responses to user queries.
Benefits
- This advancement has unlocked opportunities for bots in previously challenging use cases.
- Tasks that were once hard to justify due to time and development costs are now feasible.
- Bots can now search, summarize, and moderate answers rapidly using URLs.
- Bot responses are filtered and classified, aligning with Microsoft’s responsible AI principles.
The Synergy of Microsoft Power Platform and Next-Gen AI
The true power lies in the seamless integration of Microsoft Power Platform and Next-Gen AI. When these tools work together, organizations can unlock significant potential for rapid solution development.
- Accelerated Development Cycles
The low-code nature of Microsoft Power Platform speeds up application and workflow development. With Next-Gen AI, organizations can integrate intelligence into solutions without deep AI expertise. - Enhanced Decision-Making
Power BI and AI-driven insights help organizations make data-driven decisions with higher accuracy using predictive analytics. - Improved Customer Engagement
Power Virtual Agents with natural language processing enables smarter chatbots that understand queries and take actions, improving customer satisfaction. - Streamlined Automation
Power Automate combined with AI enables end-to-end process automation, improving efficiency and reducing manual errors.
Use Cases Where Organization Can Apply Conversation Booster
| Company Type | Bot Functionality | Purpose/Outcome |
|---|---|---|
| Media Company | Build an employee bot to handle basic HR queries such as bonuses, performance reviews, and policies. | Automates HR-related inquiries and improves efficiency in handling employee questions. |
| Retail Company | Create a bot using existing content on recruitment procedures and company values. It can answer queries about seasonal job postings, job requirements, hiring process, and applications. | Streamlines communication for job-related inquiries and provides clear information to candidates. |
| Tech Corporate | Use a next-gen AI bot connected to support knowledge bases and FAQs to fetch troubleshooting, product specs, and general answers. | Reduces human intervention in common queries and improves customer support efficiency. |
Conclusion
As of now, both features are available in limited preview and are accessible exclusively in the United States. ERP software such as SAP or Salesforce currently lags behind Microsoft Dynamics 365 in AI capabilities.
DynaTech Systems has professionals with expertise in next-generation AI, Power Automate, Power Virtual Agents, and AI Builder. Contact us to learn more about these features and their potential benefits for your business.
