D365 Customer Engagement (CE) / CRM Architect
Job Summary
We are looking for a D365 CE / CRM Architect to design, lead, and implement customer engagement solutions within Dynamics 365. You will collaborate with business stakeholders and project teams to define system architecture, ensure seamless integrations, and deliver scalable, high-performing CRM solutions. This role requires deep platform expertise, strong solution design capabilities, and experience in enterprise CRM implementations.
Key Responsibilities
-
Design end-to-end architecture for Dynamics 365 Customer Engagement solutions
-
Translate business requirements into scalable CRM system designs and configurations
-
Define customization, extension, and integration strategies across CRM modules
-
Lead architecture discussions and guide development and functional teams
-
Ensure seamless integration with external systems, APIs, and enterprise platforms
-
Optimize system performance, scalability, and reliability across environments
-
Participate in solution governance, design reviews, and risk assessments
-
Support testing, validation, and deployment processes
-
Stay updated with Dynamics 365 CE features, enhancements, and best practices
Required Skills & Qualifications
-
Strong experience with Dynamics 365 CE modules such as Sales, Customer Service, and Marketing
-
Expertise in solution architecture and system design within CRM environments
-
Experience with integrations, APIs, plugins, and customization approaches
-
Strong analytical, problem-solving, and debugging skills
-
Ability to translate complex business requirements into technical solutions
-
Excellent communication and stakeholder management skills
Preferred Qualifications
-
Experience with Power Platform including Power Apps and Power Automate
-
Exposure to enterprise CRM implementations and multi-system integrations
-
Familiarity with customer data platforms and analytics tools
Experience
8–12 years of experience in CRM implementations with a focus on architecture
Education
Bachelor’s degree in Computer Science, Information Technology, or a related field
Transforming Jobs into Journeys
At DynaTech, we believe careers should evolve with innovation. Our teams work on cutting-edge technologies across Microsoft Dynamics 365, Data, AI, and Cloud to deliver impactful solutions for global businesses. We foster a collaborative culture where ideas are encouraged and every individual has the opportunity to grow. If you're passionate about technology and creating real business impact, DynaTech is the place to build your future.
Flexible
Flexible work options that help you stay productive while maintaining balance.
Growth
Continuous learning and real project experience to accelerate your career.
Bonus
Performance-driven rewards and incentives that recognize your contributions.
Work-Life Balance
A supportive culture that encourages balance, well-being, and sustainable success.
Life at DynaTech
Dynamic Work Environment
At DynaTech, embrace a workplace that mirrors the dynamism of the tech world. Our office is not just a space; it’s an ecosystem where creativity, collaboration, and innovation converge.
Culture Of Collaboration
Teamwork is not just a buzzword here; it's a way of life. DynaTech fosters a collaborative culture where ideas flow freely, and each team member is a valued contributor to the bigger picture.
Quality Control
Elevate your skills with our commitment to continuous learning. DynaTech invests in your professional development, offering workshops, training sessions, and opportunities to attend tech conferences.
Work-Life Balance
We understand that your life extends beyond work. DynaTech promotes a healthy work-life balance, offering flexibility that empowers you to manage your professional and personal commitments seamlessly.
Celebrating Milestones
Every success, big or small, deserves recognition. At DynaTech, recognize and be recognized. Whether it's a project triumph or a personal achievement, we take pride in recognizing and celebrating these moments of excellence.
Employee Wellness Programs
Your well-being is a priority. DynaTech cares about your health and happiness, offering comprehensive wellness programs, fitness initiatives, and a supportive environment that places your overall well-being at the forefront.
Meet the DynaTechies
"Working at DynaTech means constantly learning and solving new challenges. The exposure to enterprise technologies and supportive leadership has helped me grow both technically and professionally."
"What I appreciate most about DynaTech is the collaborative culture. Everyone is willing to share knowledge, and that makes even complex projects exciting to work on."
"DynaTech gives you the opportunity to work on impactful projects with modern technologies while continuously developing your skills."