INDUSTRY
E-learning and Education
E-learning and Education
United States
The client offers a vast range of online courses across various subjects using an "edutainment" approach to make learning engaging. The courses, taught by professors and experts, cover topics from arts and music to science and mathematics. With over 800 courses and 1800 lectures in 13+ categories, the client is a leading global media brand promoting lifelong learning. Whether learning a new language, fundamentals of psychology, or exploring the wonders of national parks, the client provides a comprehensive and convenient learning experience from anywhere.
The client aimed to transform their business operations to reach new heights of efficiency and customer service. With a vast collection of courses and lectures, the teaching company ensures the most competitive prices compared to personalized private offers or public rates. However, maintaining these prices, coupons, and discounts proved challenging due to its complex structure. The company regularly handles substantial order volumes, especially during festive seasons, leading to a spike in transaction volume and order processing demands. Moreover, their commitment to a lifetime guarantee for customers adds to the operational complexity. This increase in activity has culminated in a substantial accumulation of transaction data. The client aimed to streamline customer service by effectively managing and tracking customer issues across various channels to deliver uniform and precise information regarding courses, pricing, and discounts.
Magento was integrated with Dynamics AX through third-party software, requiring sequence and frequency updates to ensure seamless data synchronization and system efficiency. Their integration with application marketplaces was limited due to the absence of a dedicated contact center for booking orders and customer service, necessitating an e-commerce connector.
Additionally, they were utilizing SQL Server Integration Services (SSIS), which faced limitations in processing large datasets and posed challenges in maintenance. Consequently, they sought to integrate their online platform with other systems, centralizing pricing, order management, and product data. Furthermore, their use of SQL Server Reporting Services (SSRS) restricted their ability to effectively manage and track reports. To improve overall efficiency and maintain consistency, they aimed to standardize APIs and reporting mechanisms across all platforms.
Due to the on-premises systems like Microsoft Dynamics AX and SQL Server, manual efforts and management costs were increasing. Moreover, Microsoft ended its support for Microsoft Dynamics AX. Therefore, the client was looking to move to Cloud-based Microsoft Dynamics 365 Finance and Supply Chain Management.
DynaTech Systems offered a robust Cloud-based platform, Microsoft Dynamics 365, which was a one-stop solution for all the challenges. Leveraging Azure as the backbone, we’ve established a robust integration with the Dynamics ecosystem. Azure serves as the foundation for hosting services and managing data, upon which Dynamics 365 operates. Upon Dynamics 365, our skilled developers layered a custom application built on the Power Platform, creating a centralized solution that eliminates redundant data entry.
To address specific needs, DynaTech implemented tailored solutions like Sales Transformation, Customer Services Enhancement, Finance Optimization, and Supply Chain Modernization. All these solutions were powered by a range of Dynamics 365 solutions, including Dynamics 365 Sales for order management, Dynamics 365 Customer Service for resolving customer issues, D365 Finance for financial needs, a specialized price engine for accurate pricing, Third-Party Logistics (3PL) integration, and Dynamics 365 Supply Chain Management for seamless production.
Our Experts implemented Dual Write to synchronize data in real-time between Dynamics 365 Finance & Supply Chain Management and Dynamics 365 Customer Service to ensure that updates in customer orders, financial transactions, and customer interactions are consistently reflected across all relevant systems, maintaining data integrity and streamlining processes.
The integrations within this ecosystem are meticulously managed, providing a seamless operational flow. The Azure solution’s scalability is a key advantage; it allows for easy scaling up of operations to accommodate increased order volumes and scaling down when necessary.
Additionally, to enhance data management and analytics, we integrated Azure Synapse Analytics into the solution. Synapse acts as a centralized data warehouse, allowing for advanced data analysis and integration of data from various sources. This integration facilitates complex queries and comprehensive reporting, enhancing decision-making and operational efficiency.
DynaTech engineered a pricing engine that could accommodate Standard Pricing, Master Price Lists, Offers, and Offer Prices.
Regular Order - The system conducts necessary checks such as Address Validation, Payment, Tax, and...
Web Orders - Validation is streamlined, leveraging checks already performed by the E-Commerce...
Replacement Orders - Users can select a reference order and duplicate order lines to create a new...
Gift Orders - Customers can gift orders to others, attaching recipient information to these orders.
Mail Orders - Involves the creation of a single batch with multiple sales orders, pending...
Return Orders - Introduced a new feature in CE allowing users to create return orders with...
Omni Orders - For physical product orders converted to digital versions, the system retrieves...
Web Orders - Validation is streamlined, leveraging checks already performed by the E-Commerce platform.
Replacement Orders - Users can select a reference order and duplicate order lines to create a new replacement order, where the sales price is always set at $0.
Gift Orders - Customers can gift orders to others, attaching recipient information to these orders.
Mail Orders - Involves the creation of a single batch with multiple sales orders, pending validation by the Finance team for payment information received via mail before releasing the orders.
Return Orders - Introduced a new feature in CE allowing users to create return orders with references to original sales, supporting partial/full returns and the selection of multiple orders into a single return order. To prevent duplicate return orders, integration with FinOps includes a validation mechanism for Lot ID and its return status.
Omni Orders - For physical product orders converted to digital versions, the system retrieves details from previous physical product orders and releases the digital version at a $0 sales price.
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