Dynamics 365 for Customer Engagement – Know How it Helps!

Dynamics 365 for Customer Engagement – Know How it Helps!

Microsoft Dynamics 365 has brought the world a truly amazing, and without a doubt, leading cloud-based CRM (customer relationship management) business solution which helps businesses drive not just sales but business productivity, while improving the very value of their marketing efforts through campaign management, social insights, and business intelligence.

Dynamics 365 Customer Engagement plays a key role in empowering companies and individuals to use state-of-the-art technology for transforming the ways businesses are conducted. It provides organizations with intelligent and interactive customer engagement solutions to equip them to deliver personalized, predictive, and proactive customer experiences.

Let’s look at some ways in which Microsoft Dynamics 365 is able to do that:

Productivity at Its Height

Microsoft continues to redefine the way organizations look at business productivity. We know how every CRM vendor out there is trying to connect marketing, sales, and service systems with their productivity tools; Microsoft, though, works tirelessly on deeply and seamlessly integrating their Dynamics CRM with none other than Office 365. As an example, businesses can enjoy a particularly immersive Excel experience which enables a sales manager to perform various ‘what if’ scenarios, right in Excel, and then update their forecasts within the CRM.

A Reimagined Social Experience

Microsoft Dynamics 365 offers an unmatchable social experience for companies, going beyond sentiment analysis and social listening to what social engagement is really about. There are brilliant social capabilities offered that include a social center wherein the service, sales, and marketing teams of a company can monitor social topics as well as directly engage with different social communities. With certain social CRM and customer service capabilities added, businesses can build end-to-end customer engagements from social posts, while teams are able to monitor social topics. Enhanced social analytics, with cloud visualization, text mining, as well as a social activity map for a global and interactive visibility, which is in real time, into social activity.

Great Mobility

Microsoft Dynamics 365 also let’s its users light up excellent mobility scenarios, helping them deliver a better seamless user experience, all across devices, that include mobile phones and tablets, in a model that is aptly called ‘configure once, deploy everywhere’. Mobile users can interact with the same sales processes across all kinds of mobile devices, with an offline mode capability as well.

It is Customer Engagement That Drives Growth

The world we live in today prioritizes customer engagement over everything else, and it can be achieved through strategies directed towards driving greater growth.

An integral part of any transformation journey, customer relationship has to be overhauled with tech disruption. Microsoft D365 CRM is a multifaceted solution which orchestrates all the crucial elements of a customer’s journey, hence propelling a seamless transition from customer acquisition to customer loyalty. With DynaTech at the driver’s seat, businesses can explore the unlimited potential of Microsoft Dynamics CRM, in the most optimized manner and win customers for life.

To know more about how you can use Microsoft Dynamics 365 CRM to better your business customer engagement, let us know at sales@dynatechconsultancy.com, and we’ll get back to you as soon as we can!

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