Key Responsibilities

• Develop, customize, and maintain CRM solutions using Microsoft Dynamics 365 and related technologies.
• Configure and extend CRM entities, tables, forms, views, workflows, business rules, and business process flows.
• Develop plugins, custom workflows, web resources, and other platform extensions using appropriate technologies.
• Design and implement integrations with ERP systems, marketing automation platforms, payment gateways, and third-party applications.
• Build API-based integrations and data synchronization processes to support real-time and batch data exchange.
• Collaborate with functional consultants and business stakeholders to gather requirements and translate them into technical designs.
• Support data migration, data cleansing, deduplication, validation, and data quality initiatives.
• Conduct unit testing, debugging, system integration testing, and performance troubleshooting.
• Prepare deployment packages and support releases across Development, Testing, and Production environments.
• Provide production support by resolving bugs, investigating system errors, and implementing enhancements.
• Prepare and maintain technical documentation, solution specifications, integration designs, and user guides.
• Collaborate with QA, project management, and support teams to ensure timely delivery and successful implementation.
• Follow CRM development standards, security guidelines, and best practices for scalable and maintainable solutions.

Technical Competency

• CRM Platforms: Microsoft Dynamics 365 Customer Engagement (CE/CRM) or Salesforce, with strong hands-on expertise in at least one platform.
• Programming: C#, .NET, JavaScript, and platform-specific customization technologies.
• Dynamics 365 Customization: Plugins, custom workflows, forms, views, business rules, web resources, and Dataverse tables.
• Integration: REST APIs, web services, middleware, third-party integrations, and payment gateway integration.
• Data Management: Dataverse, relational databases, SQL queries, data migration, data cleansing, and synchronization.
• Automation: Power Automate, business process flows, and workflow automation.
• Deployment & ALM: Solution packaging, environment management, source control, and deployment processes.
• Testing & Support: Unit testing, debugging, performance troubleshooting, defect resolution, and production support.
• Documentation: Technical design documents, specifications, integration documentation, and implementation guides.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 4+ years of relevant experience in CRM development and customization; 5–6 years is the experience range stated in the original qualifications.
• Strong technical expertise in Microsoft Dynamics 365 CRM/CE or another enterprise CRM platform.
• Hands-on experience with C#, JavaScript, CRM extensions, and platform customization.
• Experience developing integrations with APIs, web services, payment gateways, and third-party applications.
• Understanding of CRM data models, business processes, relational databases, and SQL.
• Experience with testing, deployment, troubleshooting, and production support.
• Strong analytical, problem-solving, communication, and collaboration skills.

Preferred / Nice to Have

• Microsoft Dynamics 365 or Power Platform certifications.
• Experience with Dataverse, Power Apps, Power Automate, Azure Functions, and Azure integration services.
• Familiarity with Azure DevOps, Git, CI/CD, and automated deployment practices.
• Experience with enterprise payment integrations and secure transaction processing.
• Exposure to Agile/Scrum methodologies and enterprise CRM implementation projects.