Team Lead
Key Responsibilities
- Manage end-to-end functional delivery of multiple D365 CE projects across clients and business units.
- Lead, mentor, and guide functional consultants, ensuring effective task allocation, delivery quality, and team development.
- Serve as the primary point of contact for client delivery discussions, project updates, escalations, and stakeholder communication.
- Lead requirement gathering, discovery sessions, business process analysis, and solution design workshops.
- Guide functional teams on Dynamics 365 CE best practices, implementation methodologies, configuration, and integration considerations.
- Oversee project planning, resource allocation, task prioritization, delivery timelines, and milestone tracking.
- Monitor project progress, delivery metrics, risks, issues, and dependencies; conduct regular project reviews and client status meetings.
- Coordinate with technical, BI, QA, support, and project management teams to ensure smooth end-to-end delivery.
- Support effort estimation, resource planning, project governance, and delivery forecasting.
- Review functional designs, solution configurations, business processes, and implementation deliverables.
- Oversee release management, change management, testing, deployment, and transition to support.
- Maintain working knowledge of D365 CE modules, including Sales, Customer Service, Marketing, and Field Service.
- Guide teams on Power Platform capabilities, including Power Apps, Power Automate, and Dataverse.
- Identify delivery improvement opportunities, address recurring issues, and establish consistent implementation practices.
- Ensure adherence to project standards, documentation requirements, quality expectations, and client commitments.
Technical Competency
- Dynamics 365 CE: Strong functional understanding of Sales, Customer Service, Field Service, and Customer Insights/Journeys.
- Power Platform: Working knowledge of Power Apps, Power Automate, Dataverse, and Power Platform capabilities.
- Functional Solution Design: Requirement analysis, process mapping, functional configuration, and solution validation.
- Project Delivery: End-to-end implementation management, resource planning, effort estimation, and milestone tracking.
- Client & Stakeholder Management: Client communication, expectation management, escalations, and status reporting.
- Quality & Governance: Functional reviews, documentation standards, testing coordination, risk management, and change control.
- Integration & Architecture: Understanding of CRM integrations, APIs, solution architecture, and technical-functional dependencies.
- Delivery Methodologies: Agile/Scrum, implementation lifecycle management, and continuous improvement.
Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
- 8+ years of relevant experience in Microsoft Dynamics 365 CE/CRM functional consulting and implementation.
- Proven experience leading multiple projects, managing delivery teams, and coordinating cross-functional resources.
- Strong knowledge of D365 CE modules, CRM implementation lifecycles, and functional solution design.
- Experience managing client relationships, stakeholder expectations, delivery risks, and escalations.
- Understanding of resource planning, effort estimation, project governance, and release management.
- Ability to guide functional teams and collaborate effectively with technical and business stakeholders.
- Excellent leadership, communication, analytical, organizational, and problem-solving skills.
Preferred / Nice to Have
- Microsoft Dynamics 365 Customer Experience or Power Platform certifications.
- Experience delivering complex, multi-client, or multi-region CRM implementations.
- Familiarity with Azure DevOps, project management tools, and delivery reporting.
- Experience with CRM integrations, enterprise solution architecture, and business process transformation.
- Exposure to Agile delivery frameworks, change management, and continuous improvement initiatives.
- Experience mentoring consultants and establishing functional delivery standards.
Transforming Jobs into Journeys
At DynaTech, we believe careers should evolve with innovation. Our teams work on cutting-edge technologies across Microsoft Dynamics 365, Data, AI, and Cloud to deliver impactful solutions for global businesses. We foster a collaborative culture where ideas are encouraged and every individual has the opportunity to grow. If you're passionate about technology and creating real business impact, DynaTech is the place to build your future.
Flexible
Flexible work options that help you stay productive while maintaining balance.
Growth
Continuous learning and real project experience to accelerate your career.
Bonus
Performance-driven rewards and incentives that recognize your contributions.
Work-Life Balance
A supportive culture that encourages balance, well-being, and sustainable success.
Life at DynaTech
Dynamic Work Environment
At DynaTech, embrace a workplace that mirrors the dynamism of the tech world. Our office is not just a space; it’s an ecosystem where creativity, collaboration, and innovation converge.
Culture Of Collaboration
Teamwork is not just a buzzword here; it's a way of life. DynaTech fosters a collaborative culture where ideas flow freely, and each team member is a valued contributor to the bigger picture.
Quality Control
Elevate your skills with our commitment to continuous learning. DynaTech invests in your professional development, offering workshops, training sessions, and opportunities to attend tech conferences.
Work-Life Balance
We understand that your life extends beyond work. DynaTech promotes a healthy work-life balance, offering flexibility that empowers you to manage your professional and personal commitments seamlessly.
Celebrating Milestones
Every success, big or small, deserves recognition. At DynaTech, recognize and be recognized. Whether it's a project triumph or a personal achievement, we take pride in recognizing and celebrating these moments of excellence.
Employee Wellness Programs
Your well-being is a priority. DynaTech cares about your health and happiness, offering comprehensive wellness programs, fitness initiatives, and a supportive environment that places your overall well-being at the forefront.
Meet the DynaTechies
"Working at DynaTech means constantly learning and solving new challenges. The exposure to enterprise technologies and supportive leadership has helped me grow both technically and professionally."
"What I appreciate most about DynaTech is the collaborative culture. Everyone is willing to share knowledge, and that makes even complex projects exciting to work on."
"DynaTech gives you the opportunity to work on impactful projects with modern technologies while continuously developing your skills."