$ 560 M

Annual Revenue

~ 1700

Employees

330 +

Retail Stores USA

Azure-Powered

D365 Integration Layer

  • Overview

Microsoft Dynamics 365 for Retail Operations: Stabilizing a $560M Eyewear Enterprise

This organization delivers accessible and affordable eye care across approximately 330+ retail stores nationwide — serving customers with spectacles, contact lenses, fashion frames, and comprehensive eye care products. With approximately 1,700 employees and $560 million in annual revenue, the business runs Microsoft Dynamics 365 for retail operations spanning supply chain, finance, and point-of-sale integration at national scale.

The engagement focused on stabilizing and enhancing D365 Finance & Supply Chain Management — including deeper IRIS POS integration with multithreaded data ingestion, automated ASN and insurance claim workflows via Azure Logic Apps, franchise posting reconciliation, refund and remake accuracy improvements, and payment failure mitigation. Delivered by DynaTech Systems under a managed services, sprint-based continuous improvement model.

330+ retail stores generating high-frequency POS payloads, complex refund and remake scenarios, and franchise posting requirements — all requiring a stabilized, high-performance Microsoft Dynamics 365 retail operations platform to maintain accuracy and revenue integrity.
  • Retail Spectacles & Contact Lenses
  • Fashion Eyewear
  • Eye Care Products & Services
  • Franchise Retail Operations
  • Optical Lab Services
  • Insurance Billing
Products & Services

Retail Products & Services Across a 330+ Store D365 Network

Retail Optical Products Retail Optical Products_h
Retail Optical Products

Spectacles, contact lenses, fashion frames, and eye care accessories managed across 330+ retail locations — with Microsoft Dynamics 365 for retail operations tracking high SKU volumes, POS synchronization, and replenishment.

Eye Care Examinations & Services Eye Care Examinations & Services
Eye Care Examinations & Services

In-store eye examinations and vision care services generating insurance claims, service charges, and appointment bookings that flow through D365 Finance for billing and revenue recognition.

Optical Lab & Lens Manufacturing Optical Lab & Lens Manufacturing
Optical Lab & Lens Manufacturing

In-house and partner optical lab services producing prescription lenses — driving the remake and refund workflow complexity that required custom D365 automation for accurate revenue recognition on cancellations.

Supply Chain & Warehouse Operations (D365 AWMS) Supply Chain & Warehouse Operations (D365 AWMS)_h
Supply Chain & Warehouse Operations (D365 AWMS)

Advanced WMS operations at the Dallas distribution centre — managing ASN processing, PO/TO receipts, inventory transfers, and replenishment across 330+ stores, with Azure Logic Apps automating ASN workflows.

Insurance Claims & Treasury Insurance Claims & Treasury
Insurance Claims & Treasury

Insurance claim processing automated through Azure Logic Apps and Azure Blob — with payment failure mitigation, franchise posting reconciliation, and customer payment corrections managed through D365 Finance AR.

Franchise Operations & D365 Reconciliation Franchise Operations & D365 Reconciliation
Franchise Operations & D365 Reconciliation

Custom franchise posting reconciliation module captures and reconciles franchise-related GL postings — providing finance and treasury teams with accurate franchise revenue tracking and audit-ready records.

Business Functions

5 Core Retail Business Functions Stabilized on D365 Finance & SCM

01

Supply Chain & Warehouse (D365 AWMS)

Automation of Advanced Ship Notice processing and PO/TO receiving in D365 SCM — including AWMS fixes for shortpick, wrong location, and wrong destination errors. Azure Logic Apps and Azure Blob automate ASN and insurance claim flows, reducing manual warehouse effort at the Dallas distribution centre.

02

Retail Operations (IRIS POS Integration)

IRIS POS integration repairs and multithreaded ingestion improvements for Microsoft Dynamics 365 for retail operations — with custom batch services processing high-volume POS payloads from 330+ stores with structured error handling and retry logic.

03

Finance — AR & Treasury

Payment failure root-cause analysis and automated customer payment corrections. Franchise postings reconciliation module captures and reconciles franchise GL postings. Improved audit trail and reconciliation accuracy across all D365 Finance AR and treasury processes.

04

Sales Returns, Remakes & Refunds

Enhanced cancellation, remake, and refund logic in D365 Finance and Sales — ensuring accurate revenue recognition on every cancellation scenario and preventing revenue leakage from incorrectly processed returns.

05

Demand & Costing

Tooling readiness for demand forecasting and a costing method change request (Standard to Weighted Average) — preparing the D365 Finance & SCM platform for enhanced retail inventory planning and cost management.

Business Processes

High-Volume Retail Operations Managed Through D365 Finance & SCM

IRIS → D365 Retail Data Processing IRIS → D365 Retail Data Processing
IRIS → D365 Retail Data Processing

Multithreaded batch jobs ingest POS payloads from 330+ retail stores efficiently — with structured error handling and retry logic ensuring complete, accurate D365 retail operations data.

Inbound ASN Automation (Azure Logic Apps) Inbound ASN Automation (Azure Logic Apps)
Inbound ASN Automation (Azure Logic Apps)

Azure Logic Apps and Azure Blob automate ASN and insurance claim processing — reducing manual inbound processing effort at the distribution centre and improving D365 SCM receiving accuracy.

Franchise Posting Reconciliation (D365 Finance) Franchise Posting Reconciliation (D365 Finance)
Franchise Posting Reconciliation (D365 Finance)

Custom D365 Finance reconciliation module captures franchise postings and reconciles GL entries — providing finance teams with accurate franchise revenue records and audit-ready financial reporting.

Refund & Remake Revenue Recognition (D365) Refund & Remake Revenue Recognition (D365)
Refund & Remake Revenue Recognition (D365)

Custom refund and remake booking logic in D365 Finance ensures accurate revenue recognition on every cancellation scenario — preventing revenue leakage from incorrectly processed retail returns.

Payment Failure Mitigation Payment Failure Mitigation
Payment Failure Mitigation

Root-cause analysis with POS provider followed by bug-fixes — with automated customer payment correction processes reducing manual D365 Finance treasury intervention.

D365 AWMS Fixes & Controls D365 AWMS Fixes & Controls
D365 AWMS Fixes & Controls

Advanced WMS fixes for shortpick, wrong location, and wrong destination — ensuring warehouse operations execute accurately and D365 inventory records remain in sync with physical stock.

Technology Stack

Microsoft Dynamics 365 Finance & SCM with Azure Retail Automation

The technology landscape is anchored by Microsoft Dynamics 365 for retail operations — D365 Finance and D365 Supply Chain Management — extended with Azure Logic Apps and Azure Blob for ASN and insurance automation, and custom multithreaded batch services for high-volume IRIS POS payload ingestion.

  • D365 Finance

    AR · Treasury · Franchise Reconciliation

  • D365 Supply Chain Management

    SCM · AWMS · Inventory

  • Azure Logic Apps

    ASN & Insurance Claim Automation

  • Azure Blob Storage

    Document & Payload Staging

  • Power Platform / BYOD

    Data Movement & Operational Automation

  • IRIS POS

    Retail Transaction Integration

  • Custom Batch Services

    Multithreaded POS Payload Ingestion

  • Microsoft/Core

  • Third-Party Integration

Integrations

Connected Retail Operations: IRIS POS to D365 Finance & SCM

Integrations
Customizations & Extensions

Purpose-Built D365 Managed Services Retail Solutions by DynaTech Systems

Integration
IRIS POS Integration Accelerator — Multithreaded D365 Batch Ingestion

Custom multithreaded batch services stabilize and scale IRIS POS payload ingestion into D365 Finance & SCM — with structured error handling, retry logic, and data correction capabilities for high-volume retail transaction processing.

Automation
ASN & Insurance Claim Automation (Azure Logic Apps + Blob)

Azure Logic Apps and Azure Blob automate Advanced Ship Notice and insurance claim processing in D365 SCM — reducing manual ASN creation and insurance claim handling effort.

Finance
Franchise Posting Reconciliation Module (D365 Finance)

Custom D365 Finance reconciliation module captures franchise GL postings and reconciles them against expected franchise revenue — providing audit-ready franchise financial records.

Finance
Refund & Remake Revenue Recognition Engine (D365)

Custom D365 refund and remake booking logic ensures accurate revenue recognition on every cancellation and remake scenario — preventing revenue leakage from incorrectly processed returns.

Integration
Payment Failure Mitigation & Automated Corrections

Root-cause analysis and bug-fix delivery for customer payment discrepancies, with automated payment correction processes reducing manual D365 Finance treasury intervention.

WMS
D365 AWMS Fixes — Shortpick, Wrong Location, Wrong Destination

Advanced D365 WMS fixes addressing shortpick, wrong location, and wrong destination errors — ensuring warehouse operations and inventory records remain accurate.

Project At a Glance

Microsoft Dynamics 365 for Retail Operations — Managed Services

Stabilizing Microsoft Dynamics 365 for retail operations and POS integration?

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