Microsoft Dynamics 365 Remote Assist is a feature of Dynamics 365 that enables users to connect to and control remote devices. This can be done through a Windows 10 device or using the Microsoft HoloLens. Dynamics 365 Remote Assist is perfect for businesses that need to provide technical support or assistance to their customers. It enables users to collaborate on tasks and projects by sharing their screens in real-time. This can be done either through a video call or by using chat.
This can be extremely helpful if you are trying to resolve an issue or walking someone through how to do something as they don’t have the necessary expertise available.
In this blog post, we will discuss what Dynamics 365 Remote Assist is, how it works, and some of the benefits that it offers.
What is Dynamics 365 Remote Assist?
Technicians working in the field can use Dynamics 365 Remote Assist to connect with an expert who can provide guidance and support. The connection is made through a Windows mixed reality headset, such as the Microsoft HoloLens. This allows the technician to see what the expert sees, hear what they say, and draw on their screen to annotate instructions. Dynamics 365 Remote Assist also works on mobile devices running Windows.
Simply put, technicians working in remote locations may experience difficulties when trying to fix or provide support for something. Dynamics 365 Remote Assist helps alleviate some of those difficulties by allowing a connection to be made with an expert who can then provide guidance and support as needed.
Dynamics 365 Remote Assist uses augmented reality technology to provide a mixed reality experience. This means that technicians are able to see computer-generated images in the real world. For example, if a technician is trying to fix a piece of machinery, they can use Dynamics 365 Remote Assist to bring up a schematic of the machine. This can be extremely helpful when trying to identify and resolve issues.
Dynamics 365 Remote Assist also offers the ability for businesses to record video calls. This can be useful for training or quality purposes. Calls can be recorded and stored in Dynamics 365 for future review.
Overall, Dynamics 365 Remote Assist is a valuable tool for businesses that need to provide support or assistance to their customers. It offers many benefits, such as the ability to connect with experts, see computer-generated images in the real world, and record video calls.
Dynamics 365 Remote Assist can help businesses save time and money while providing a better experience for their customers.
What Features Does Microsoft Dynamics 365 Remote Assist Offer?
Dynamics 365 Remote Assist offers many features that can be extremely helpful for businesses. The most prominent ones include:
Collaborate with Speed
Dynamics 365 Remote Assist offers the ability to quickly connect with an expert who can provide guidance and support. This is perfect for businesses that need to provide customer support or technical assistance.
Share Your Screen
Dynamics 365 Remote Assist enables users to share their screens in real-time. This can be done either through a video call or by using chat. This feature is perfect for businesses that need to provide training or instructions to their customers.
Record Video Calls
Dynamics 365 Remote Assist also offers the ability to record video calls. This can be useful for training or quality purposes. Calls can be recorded and stored in Dynamics 365 for future review.
Integrate with Dynamics 365 Field Service
Dynamics 365 Remote Assist integrates with Dynamics 365 Field Service. This allows businesses to provide a seamless support experience for their customers.
Work in Low Bandwidth Scenarios
Dynamics 365 Remote Assist is designed to work in low bandwidth scenarios. This means that businesses can still provide support even if they have a poor internet connection.
Send Messages Through Text Chat
Dynamics 365 Remote Assist also offers the ability to send messages through text chat. This can be useful for businesses that need to provide support or assistance to their customers.
Capture and Annotate Snapshots
Dynamics 365 Remote Assist offers the ability to capture and annotate snapshots. This can be helpful for businesses that need to provide instructions or guidance to their customers.
What are Dynamics 365 Bandwidth Requirements?
Dynamics 365 requires a minimum bandwidth of 128 kbps for Dynamics 365 Remote Assist. However, it is recommended that businesses have a minimum bandwidth of 512 kbps for an optimal experience. Dynamics 365 also requires a minimum of 500 MB of free disk space and at least two GB of RAM.
Moreover, Dynamics 365 is supported on mobile devices. The Dynamics 365 Remote Assist app is available for both Android and iOS devices. This means that businesses can provide support to their customers even when they are on the go.
How to Integrate Microsoft Dynamics 365 Remote Assist in Dynamics 365?
Dynamics 365 Remote Assist can be easily integrated into Dynamics 365. First, businesses need to create a new Dynamics 365 remote assist record. To do this, they need to go to the Remote Assist tab and click on the “New” button.
Once the new record is created, businesses need to specify the name of the expert and their contact information. They also need to specify the duration of the call and whether they want to record it.
After that, businesses need to provide a brief description of what they need help with. Once that is done, they can click on the “Call” button to start the call.
During the call, businesses can share their screens and collaborate with experts. They can also capture and annotate snapshots.
Once the call is finished, businesses can review the recording and save it in Dynamics 365 for future reference.
Conclusion
Dynamics 365 Remote Assist is a powerful tool that can help businesses save time and money while providing a better experience for their customers. With its many features and its easy integration, Dynamics 365 Remote Assist is the perfect solution for businesses that need to provide customer support or technical assistance. For more contact on sales@dynatechconsultancy.com.
