DynaTech Modernizes Finance, Supply Chain & Operations for a Global Specialty Chemical Company

Realizing the Need for an Integrated IT Ecosystem:

The client is a global supplier of naturally derived specialty ingredients, serving industrial and consumer markets across 89+ countries with 9 legal entities and 25+ warehouses. Leveraging deep scientific expertise in fatty‑acid derivatization through alkoxylation and esterification, the company delivers high‑performance formulations that elevate end‑user applications and support innovation‑driven growth.

Despite its scale and advanced manufacturing capabilities, the organization was operating with a fragmented, partially deployed ERP landscape. Key processes remained incomplete at the CRP2 stage, creating operational friction, delayed configurations, and heavy reliance on manual workarounds. These inefficiencies disrupted production, finance, and supply chain workflows, constraining the company’s ability to scale and execute with agility.

The absence of real‑time, digitized quality data further impacted manufacturing velocity. Laboratory inputs were captured manually, causing delays, accuracy issues, and reduced visibility into quality assurance cycles. Additionally, disparate systems limited data consistency and made cross‑functional decision‑making difficult.

The company also required seamless, enterprise‑grade integrations with UPS, FedEx, EasyPost, BarTender, and multiple 3PL providers to enhance logistic orchestration, shipment accuracy, and end‑to‑end warehouse visibility.

To address these challenges, the client sought a strategic partner capable of completing the stalled ERP initiative and modernizing its digital ecosystem. Implementing Microsoft Dynamics 365 Finance & Supply Chain Management provided a future‑ready, cloud‑enabled operational backbone, enabling unified data, real‑time insights, and a connected enterprise foundation that supports resilience and long‑term scalability.

DynaTech’s Integrated Solution for the Chemical Manufacturing Industry:

DynaTech was initially engaged to develop a Quality Management Power App. Recognizing the team’s domain expertise and problem‑solving approach, the client expanded the engagement to include broader process modernization. A DynaTech representative joined the CRP2 cycle to understand existing workflows and prepare a foundation for long‑term support. Building on this insight, DynaTech addressed the client’s challenges with a unified suite of Finance Optimization, Supply Chain Modernization, and Customer Service Enhancement solutions powered by Microsoft Dynamics 365 and custom applications.

Finance Optimization & Supply Chain Modernization: DynaTech implemented Dynamics 365 to streamline GL, AP, AR, Cash & Bank, Credit & Collections, MRP, Production, Inventory, AWMS, Sales, Procurement, and Costing. This standardized operations and improved visibility, further strengthened by an intelligence layer leveraging Azure and D365 IQ for enhanced monitoring and predictive insights.

Power Apps & QC Modernization: A tailored Power App enabled real‑time QC data entry, improving accuracy and accelerating laboratory workflows. The app’s integration with Azure services introduced opportunities for AI‑assisted validation and more consistent quality operations.

Power BI & Analytics: Power BI delivered advanced analytics and automated reporting, enabling faster, data‑driven decisions. The analytics foundation can scale further through Microsoft Fabric for unified data management and richer insights.

Sales Transformation (D365 CE): Dynamics 365 CE strengthened customer management and simplified sales processes, enhanced with emerging Copilot‑based assistance for improved productivity.

Third‑Party Integrations: Integrations with UPS, FedEx, EasyPost, 3PL systems, and BarTender optimized logistics, warehouse coordination, and compliant labeling—supported by Azure‑based integration patterns for reliability and scalability.

Results & Outcomes

Tangible Results:

• Streamlined financial and operational processes across 1 legal entities and 25+ warehouses.
• Real-time QC data capture reducing delays in production and quality assurance.
• Optimized logistics and accurate product labeling with third-party integrations.
• Improved reporting and analytics with Power BI.
• Unified source of truth enabling data-driven decision-making.
• Enhanced customer experience through improved sales and service processes.
• Greater agility and operational consistency across global operations.

Intangible Benefits:

• Unified source of truth enabling data-driven decision-making.
• Enhanced customer experience through improved sales and service processes.
• Greater agility and operational consistency across global operations.